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Customer Reviews

I really appreciated the lucid way in which Mike explained the loan process. Mike also explained in details all the loan products that he has to offer and help me chose the best one.
– Mahir Shah – Client

The help in understanding the process and working through the snags and problems that occurred along the way was outstanding. We had a lot of problems/misunderstandings with the escrow firm and Mike and Kelly went beyond World Class – they were truly OUTSTANDING in keeping us informed and helping us understand and resolve the issues.
– Bob Hermann – Client

No matter what doc was asked for, Mike and Kelly were right on top of it. Whole class on their own. Made the impossible happen we could not have been more pleased.
– Pedro & Sandra Ramos-Betancourt – Clients

Mike was honest, empathic, and kept us continually updated and informed; his assistant Kelly was also the same. They even provided us references when asked and at one point when it appeared we might have to go with another broker Mike even offered to transfer to the new broker all he had compiled to make the process be less time consuming.
-Tim and Becky Evanson

Mike and Kelly demonstrated expertise in closing our home loan and we closed within 21 days.
From start to finish, Mike and Kelly, demonstrated high quality of knowledge and expertise for home financing … no one could ask for a better team to work with and achieve their goal in home financing. Thank you Mike and Kelly.
– Marie Croy – Client

Very helpful and quick responses. Kelly and Mike have both been great to work with.
– Bethany Friesen – Client

Mike and Kelly were ALWAYS available to help us whenever we had questions and they made sure that everything made sense to us.
– Bethany Foster – Client

Your Officers – Kelly & Mike very professionals, making all the process smooth. Very helpful, great people to work with
– Rita Noriega – Client

Mike and Kelly made the entire process seamless and very easy for us 1st-time home buyers. They are knowledgeable, honest, friendly, and very helpful. They constantly followed-up with required documents, used paperless system as much as possible to make it very convenient for us to view/sign documents (also environmentally friendly) and they respond to our questions and inquiries quickly. It was a pleasure working with them both. We are very happy with the service they provided.
– Mike Dolleton – Client

Approval and funding on time (especialy important with 30-day rate lock), and being kept informed on each step during the process.
– Ron Young – Client

“Facilitating the third buyer (our of state), Mr. Alexander Johnson II with efficient and accurate loan processing which enabled Mr. Johnson to sign all necessary loan documents while he briefly visited here in San Diego prior to his return flight home to AZ.
I so much appreciated the email from Mike West to the escrow officer which very respectfully referenced Mr. Johnson as his “”88 year old Client who had just lost his brother on Easter Sunday morning””.
Email correspondence and phone calls between me as the Selling Agent and Mike West and his loan coordinator, Kelly Bartels continue to be outstanding.
Having been Clients of Mike West myself with my husband on our most recent home purchase gives me particularly good insight and personal experience with the exceptional service……and this is why I refer my Clients and friends to Mike West of American Pacific Mortgage with complete trust and confidence.”
– Cyndy Hamasaki – Realtor Coldwell Banker

I am a Buyer’s Agent and Mike West always made sure to call the listing agent when I presented my client’s (his client’s) offer to make sure they understood the financial strength of his client and to put that “extra touch” so that our client would stand out above the rest.
– Shirleyanne Marelly – The Marelly Team Realty One Real Estate

From the very beginning I felt like they cared. Time only proved my gut feeling was correct. Service and communication was excellent.
Tani Koh – Realtor

Communication was great- we were the Listing side but it was nice to always be updated
Cortney Shurtleff – Realtor at Performance Realty Group

all was great! And will definitely refer my clients to you 🙂
Kim Friedrichsen – Ranch and Sea Realty

As the Realtor communication and closing on time was key, we closed in 19 days and they were very professional.
Great Job!
Michele Massion – Realtor at Real Living Lifestyles

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